In any given year, the Canadian Human Rights Commission helps thousands of people determine whether they have a valid human rights complaint. In many cases, the Commission helps people resolve their issues quickly and informally, or find the appropriate process to resolve their concerns.
Only a fraction of the people who contact the Commission file a formal discrimination complaint.
The statistics below report on formal written complaints handled by the Commission in 2017.
By law, the Commission must consider every discrimination complaint it receives. The Commission can decide not to deal with the complaint or refer it to an alternative dispute resolution mechanism.
When possible, the Commission encourages people to try to resolve their disputes informally and at the earliest opportunity. In the event no agreement is reached, the Commission may conduct an investigation.
When warranted, the Commission can refer the case to the Canadian Human Rights Tribunal for a hearing.